Customer care

Air France makes every effort to answer your questions and accomodate your requests.
Don't hesitate to consult our FAQs or to contact our sales departments.

Customer Care

We are here to help you. You wish to contact us online, please fill in the form.
Online:
Contact Customer care

By phone:  

Tokyo TEL: 03-5767-4143
Osaka TEL: 06-6341-2661
Opening hours : 9:00 - 12:00 (Mon. - Fri.)

By post or FAX :
Download claim letter format(PDF)

Notice:

Don't forget to send original supporting documents which will allow us to process your request: these include invoice, ticket receipt, boarding pass, etc.
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