Contact our sales departments

Air France makes every effort to answer your questions and accommodate your requests.
Don't hesitate to use our search engine or to consult our help sections below.
We would draw your attention to the fact that emails impersonating Air France are currently circulating. These malicious emails include links whose aims are to recover your personal information.
Please note that Air France will never ask for your personal information by email or any bank account information. We recommand extreme caution and to never provide your credit card information by email. Only requests made directly to our services have to be taken into account.

Air France Call Center

To make a booking, get real-time information or ask questions, please contact our agents by phone at:

Tokyo TEL: 03-6634-4983
Osaka TEL: 06-6341-2661

Opening hours :
8:00 - 19:00 (Mon.-Fri.)
9:00 - 17:30 (Sat. - Sun.

Temporary change of operating hours from April 8th, 2020

Operating hours from April 8th, 2020
9:00 - 18:00 (Mon.-Fri.)
9:00 - 17:00 (Sat. - Sun.)

We apologize for the inconveniences. Thank you for your understandings.

Request help via online

* +33 (0)892 702 654 from abroad.

Air France ticket offices

Our ticket offices located in cities and our ticket counters at the airports are ready to welcome you.


Find all information and contacts relating to BlueBiz, our loyalty program for small and medium sized businesses.

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