REQUEST FOR VOUCHERS OR REFUNDS FROM 3 MARCH TO 31 AUGUST 2020 (COVID-19)

Was your flight cancelled or were you not able to travel due to the health crisis? Here's how to obtain a voucher or a refund.
If your ticket is refundable, you can choose between a voucher or a refund.

If your ticket is non-refundable:
  • And if your flight has been cancelled due to the health crisis, you can request a voucher or a refund.
  • And if your flight has not been cancelled, but you have decided not to travel because of the health crisis, you can request a voucher.
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To most quickly obtain an voucher or a refund online, go to the My Bookings section of our website.
If the voucher or refund is not offered to you in the My Bookings section, please complete the refund form below:
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Due to a large number of requests related to the health situation (coronavirus), our processing times are longer than usual. Thank you for your understanding.
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