Contact our web support

Air France makes every effort to accomodate your request.

Unable to find the information you were looking for on our website?

Our Online Help service is available to answer your questions about:- booking and purchasing tickets online- printing your boarding card- receiving a trip reminder

Online Support desk
TEL : 03-6634-4983

Opening hours :

8:00 - 19:00 (Mon. - Fri.)
9:00 - 17:30 (Sat. - Sun.)

or non-urgent requests, you can also contact us via e-mail by completing the assistance form.


Temporary change of operating hours from April 8th, 2020 Operating hours from April 8th, 2020

9:00 - 18:00 (Mon.-Fri.)
9:00 - 17:00 (Sat. - Sun.)
We apologize for the inconveniences. Thank you for your understandings.

Notice for Online Booking

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