Best Price Guaranteed Terms and Conditions for Japan

I- General terms and conditions for

After having booked an economy class ticket on website, if you find, on the day of your purchase before midnight (JP time), an equivalent offer (1), at a lower price, at another distributor or online, AIR FRANCE will offer you a voucher with the amount of the difference plus JPY 5000(hereinafter referred to Refund). This guarantee applies for a difference of at least JPY 1000, AIR FRANCE economy class ticket only for exactly the same flight, itinerary, and booking class, same fare conditions(2) purchased on the same day as the original This guarantee shall be also subject to the complete Best Price Guaranteed terms and conditions below:

II- Guarantee requirements

Within the context, claims qualifying for a refund must fulfill all the requirements in accordance with the processing procedures detailed below. All claims must be sent by midnight (Japan time) on the very day the AIR FRANCE online ticket is purchased.

AIR FRANCE (and not the passenger submitting the claim) must be able to check the existence of the lower published price at the time of claim and that the lower price does not exist on
Any other evidence submitted by the passenger will not be accepted (for example, via fax, phone, etc.). AIR FRANCE reserves the right to request for acceptable evidence such as screenshot stating the fares available on another website(s) but fares shown as ‘from JPY XXXX´ will not be accepted, only the final confirmed price will be acceptable evidence. The guarantee is valid only for lower prices found for exactly the same flight, itinerary, booking class, fare conditions (2), purchased on the same day as the original online purchase. The compared tickets must have been purchased from a Japanese point of sale. Moreover, the lower price should be booked with the same billing address and have the same currency as the ticket purchased from The guarantee is only valid if the claim is made by the person whose name is mentioned on the ticket. The guarantee only applies for flights exclusively operated by AIR FRANCE and for return tickets with the outbound flight originating in Japan with destination Europe, Africa or South America.This guarantee applies only for price difference of at least JPY1000. There is no limit to the amount for a request. The price to be compared includes all taxes, and service fees (if applicable). Please attach the quotation/document which shows flight availability, booking class and fare conditions(2) from the Distributor.

III- Guarantee Offer

A ' Travel Credit Voucher ' will be granted to the claimant corresponding to the price difference plus JPY 5000, for a return ticket Japan to Europe- Japan to Africa- Japan to South America, fulfilling the requirements of the guarantee hereby described. In order to book a flight using the ' Travel Credit Voucher ' , please contact AIR FRANCE Reservation offices phone number. The ' Travel Credit Voucher '  is valid for one year, from the date of issue for full or partial payment of an AIR FRANCE ticket and only valid for the passenger who bought the ticket online. No extension will be granted. It is unnecessary to present the ´ Travel Credit Voucher ´ to issue the ticket but it is important to keep the receipt when the booking is made. For any reason, the ' Travel Credit Voucher ´ will not be replaced. Any ' Travel Credit Voucher '  bought or sold in an auction will be liable to seizure or cancellation, and the trip will not be authorized. By using the ' Travel Credit Voucher ' , individuals accept the general terms and conditions and agree to comply with its terms.

IV- Submitting a claim

A claim submittal web form is available on at Best Price Guaranteed Claim form page. To submit a claim, please fill in all required fields in the form which is in the URL :
AIR FRANCE will contact you via e-mail within few working days. We reserve the right to deny any claims that cannot be reasonably verified, or for which you have provided incomplete information. All claims must be made by midnight (Japan Time) on the same day the original ticket is purchased. Claims may not be made through any other AIR FRANCE channel: fax, phone call, others...

V- Guarantee exceptions

The Best Price Guaranteed only applies to economy class fares available to the general public. The Best Price Guarantee is not available to following fares:
* Special fares (corporate discount fares, soldiers, ethnic, students, typological and other discount codes),
* Package fares - fares sold as part of a travel package (and customized flights),
* Fares where the carrier or itinerary details are unknown until after purchase and other discount fares,
* Corporate fares, meetings and conference fares, wholesaler fares and other discount fares,
* Price difference smaller than JPY 1000.

VI- Other conditions

 AIR FRANCE reserves the right to terminate this offer at any time without notice.

Under no circumstances will AIR FRANCE be liable for any expenses incurred following the cancellation of a booking on or elsewhere.


(1) Equivalent Offer: Offer of air ticket total price for exactly the same Air France flight, itinerary, booking class and fare conditions.
(2) Same Fare conditions: Fare conditions include ticketing time limit, cancellation/changes conditions or fees, minimum and maximum stay, possibility to do stopovers.
return to top of page