Refund requests for tickets

When requesting for refund, please check if your ticket has been issued by Air France. When the ticket is issued by Air France, the ticket number begins with 057.

You purchased on this website or at our Call Center,

Please contact Call Center :

Air France Call Center

From Tokyo TEL: 03-5767-4143
From Osaka TEL: 06-6341-2661

(Monday to Friday 8:00 am to 7:00 pm, Saturday & Sunday 9:00 am to 5:30 pm)

You purchased your ticket from a travel agency,

You should contact directly the travel agency that issued the ticket to request a refund.
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