Request a certificate

Need a Certificate ?

Air France is dedicated to your service to fulfill your needs in terms of certificates.Type of documents you can request:
  • Boarding certificate* *To request a boarding certificate, please enclose a photocopy of the passenger's passport.
  • Flight delay certificate
  • Certificate of a flight cancellation
  • Denied boarding certificate
  • Involuntary downgrade certificate
  • Luggage incident certificate

How to get one of those certificates?


Only 3 steps to get the document you need.
In order to treat your request promptly and to protect your personal data, we only send certificates in reply to dated and signed requests.
  • Download and print the Request Form
  • Fill-in the form (do not forget to put the date and your signature). *To request a boarding certificate, please enclose a photocopy of the passenger's passport.
  • Send the request form to Air France to the following address:
Air France
Customer care
New Aoyama Building West
1-1-1 Minami-Aoyama, Minato-ku
107-8549
Tokyo
Fax: 03-6368-6980

Within two weeks you will receive the document you asked for, by post or by fax.

Important notice

- Please note that Air France will not send a document to anybody else than the person who signed the request form, except for children in which case the signature of one of the parents is required.
- In case you need a certificate for anybody else than you or your children, the signature of the person subject to the request is mandatory. In no case will Air France communicate private information about a client without his written approval.
- One request form by person is needed.
- Please note that Air France will not issue certificates stating that you currently handle a booking (not paid yet) on an Air France flight. Please send the request after the payment and ticket issuance.

Please note for Travel agencies customers:
For respected customers working for travel agencies, our sales department will be your point of contact when you are claiming on behalf of your client. Please do not use those forms.

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