Reduced mobility and other disabilities

Air France offers an array of services tailored to the needs of passengers with disabilities and reduced mobility, such as easy booking procedures, airport assistance, baggage assistance, special equipment on board, and more. With Air France, you can travel safely and worry-free.
Our staff, who are trained in disability assistance, will be notified of your presence on board. They know how to identify the types of assistance you require and will do everything to ensure that your flight is as comfortable and pleasant as possible.

However, this assistance does not include help with eating, drinking, taking or administering medication, restroom assistance, or other personal assistance. Therefore, you must be able to perform certain duties necessary during air travel, without outside help.

If this is not the case, we recommend you travel with a companion in order to avoid any difficulty on board.

Getting seated on board

To facilitate seating disabled or reduced-mobility passengers, most seats are equipped with foldable armrests.

Aside from seats situated directly adjacent to the emergency exits, you may select your seat preference.

On our most recent aircraft, seat numbers are indicated in Braille.

Mobility on board

All of our aircraft are equipped with an onboard wheelchair enabling you to move about easily during the flight.

For more information, see our Motor-based disability tab.

Equipment and special services

All of our long-haul aircraft, as well as some of our medium-haul aircraft, are equipped with easy-access restrooms for passengers with reduced mobility. For aircraft that are not equipped with such restrooms, the placement of a curtain in front of the restrooms located in the back of the aircraft creates a private area.

On most flights exceeding 2 hours and 20 minutes, you can order a special meal adapted to diet constraints (salt-free, sugar-free, etc.). Simply submit your request during booking and at least 48 hours before departure.

return to top of page