The present Conditions are an integral part of the general conditions as defined in the "Legal notices" section.
Any Customer who reserves a Seat is deemed to be familiar with and have accepted the present Reservation Conditions.
The terms and expressions used in the present Reservation Conditions are defined as follows:
- "Customer": a physical person, a major, with a reservation in Voyageur class on a Long-Haul Flight, holding an electronic ticket and wishing to reserve a Seat.
- "Air France": Société Air France, a joint-stock company incorporated under French law, with a registered office at 45 rue de Paris, F-95747 Roissy CDG Cedex, France, and registered with the Corporate and Trade Register of Bobigny under number 420 495 178.
Air France advises that all persons of reduced mobility who have special needs, notably those requiring more leg room, contact SAPHIR services (via the "Contact us" section of our website) prior to reserving a Seat.
"Voyageur cabin": area aboard the aircraft for customers who have purchased an economy fare ticket.
- "Reservation Conditions" or "Conditions": the present conditions defining the Seat reservation conditions.
- "Option": opportunity offered to Customer to reserve a Seat under the Present Defined Conditions, subject to availability.
- "Price": the price of a Seat reservation, that is, fifty (50) €, all taxes included.
- "Seat": a seat in Voyageur class that has a greater amount of leg room than the standard model for this class and that can be reserved by a Customer in the present defined conditions.
- "Websites": the following websites, accessible via www.airfrance.com: Austria, Belgium, Bulgaria, Canada, China, Croatia, Czech Rep., Denmark, Dominican Rep., Egypt, France, Germany, Great Britain, Greece, Guadeloupe, Guyana, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Lebanon, Luxemburg, Morocco, Martinique, Norway, Poland, Portugal, Reunion, Romania, Saudi Arabia, Serbia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, Tunisia, the United Arab Emirates, the USA, Vietnam.
- "Long-Haul Flights": A long-haul flight with an AF flight number and operated by Air France, offering the opportunity to reserve a Seat.
2.1 A Customer may reserve a Seat for certain Air France Long-Haul Flights when checking in on the Internet (and as such, when (s)he is issued with a boarding pass).
2.2 The Option is subject to additional payment and is offered exclusively to Customers traveling in Voyageur class.
2.3 The Option is offered only on certain Air France Long-haul Flights, through the above-named Websites.
2.4 The Customer must make payment for the Option using one of the following payment cards: American Express, Mastercard/Eurocard, Visa, Diners, UATP, JCB.
2.5 Air France will make its best effort to respect the Seat assignment reserved according to the present Conditions. The Customer is informed by the Present Defined Conditions that Air France may be required for operational reasons related to security and/or safety measures to modify Seat assignments, even after boarding.
In this case, Air France cannot be held responsible, and the Customer, not benefiting from a Seat reserved under the Present Defined Conditions, will be reimbursed the Price of the Seat according to the modalities defined in Article 4 below.
2.6 A Seat reserved by a Customer is personal and not assignable.
2.7 A Seat reserved by a Customer is not modifiable or exchangeable.
3.1 By reserving a Seat, the Customer agrees to meet the following cumulative conditions:
(i) the Customer must be at least 18 years of age
(ii) the Customer must possess the capacity to contract
(iii) if the Customer chooses a Seat located near an emergency exit, (s)he must be able to assist in the event of an evacuation and must therefore fulfil the attribution criteria defined by air regulations: for safety and security reasons, occupancy of these seats is limited to passengers able to understand safety instructions and meet the physical requirements as described by Air France airport personnel and cabin crew.
This provision, undertaken in an effort to facilitate rapid access to emergency exits, requires the area to be free of all carry-on items during take-off and landing, and excludes assignment to or occupancy of these seats by the following persons:
- Passengers with reduced mobility (travelling with or without a service animal)
- Pregnant women
- Passengers whose body mass or weight would restrict access to an emergency exit
- Children (ages 2 to 11) and babies, regardless of whether they are accompanied
- Passengers travelling with a pet in the cabin
- Passengers unable to fully understand or communicate in either the French or English language
3.2 During Seat reservation, the Customer agrees to provide precise information to Air France. No reservation will be registered if the Customer does not meet the Present Defined Conditions.
3.3. The Customer reserving a Seat can only do so for him/herself or for a person who has duly assigned the Customer the authority to reserve a Seat in their name and for their account, hereafter named "Mandate Passenger". In this situation, the Mandate Passenger is deemed to be familiar with and have accepted the present Conditions, and the Customer guarantees the respect of the Mandate Passenger for all the present Conditions.
4 - Refund Conditions4.1 A Customer who has reserved a Seat may only obtain a refund for the Price of the Seat in the following situations:
- the flight on which they reserved the Seat is cancelled
- the Seat was not assigned to the Customer by Air France, provided that the Customer has respected the conditions defined herein.
4.2 The Customer may request a refund for the Price of a Seat by filling out an online claim, accessible via the "Contact us" section.
4.3 A Customer who has reserved a Seat will not be able to obtain a refund of the Price of the Seat notably in the event that the s(he) has not respected or fulfilled the present conditions or if s(he) is upgraded to Business or First Class.
5 - Various5.1 The Seats are not always located near emergency exits. Some Seats may be located near the galleys or on the upper deck of B 747-400 type aircraft.
5.2. Customers holding Flying Blue Gold or Platinum cards, or Club 2000 cards, can reserve a Seat, free of charge, by entering their card number at the moment of purchase of their e-ticket. If they do not identify themselves at the moment of purchase of their ticket, they can reserve a Seat at the present defined price.