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Do you need help using our website ?
Our Online Help service is available to answer your questions about:
- booking and purchasing tickets online
- printing your boarding card
- receiving a trip reminder
Online Support desk
Tokyo TEL: 03-3570-8577
Osaka TEL: 06-6641-1271
Nagoya TEL: 052-551-4141
Please select #4 for the Web support
Opening hours : 9:00 - 18:00 (Except for Sat and Sun）
Contact us
If you need help using our website or from flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help. We do our best to find a quick and effective solution for you.
Before contacting customer service, have you checked our FAQ? You may find the answer to your question.
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Requesting online Help
Book your ticket by phone
Telephone sales to purchase your ticket by telephone, please call
Tokyo TEL: 03-3570-8577
Osaka TEL: 06-6641-1271
Nagoya TEL: 052-551-4141
Opening hours : 9:00 - 18:00 (Except for Sat., Sun）
Tokyo TEL: 03-3570-8577
Osaka TEL: 06-6641-1271
Nagoya TEL: 052-551-4141
Opening hours : 9:00 - 18:00 (Except for Sat., Sun）
Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.
Requesting a ticket refund
A refund is subject to the conditions of the fare you purchased.
Making a claim or need a Certificate ?
Do you wish to make a request or send a positive feedback?
Contact the Customer Relations department, or request a certificate
Declaring a baggage incident or lost property
Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Flying Blue
For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.
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